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Support overview

Requests & Changes

How can I submit a complaint?
How does the request process work?
How can I change address, personal, account or company details?
What information does EMS need?
I'm not sure what I have to fill in on the form.
Do I need a business account for iDEAL?
Can I change the address to which my transaction summaries are sent?
My company is being taken over. What action should I take?
How can I deactivate products?
What is the period of notice?
How can I terminate my agreement with EMS?

Change forms

Change contact details form (pdf, 197.25 KB)
Change-add currency account form (pdf, 143.07 KB)
Change-add payment terminal form (pdf, 149.94 KB)
Change bank account form (pdf, 119.93 KB)
Form change address (pdf, 87.5 KB)
Company name change form (pdf, 109.58 KB)

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