This is only possible for iDEAL and credit card payments via the EMS Internet checkout. Keep your mobile phone at hand. You will need to enter a verification code that you receive via SMS to complete the refund. This SMS will be sent to the mobile phone number known to us.
How does it work?
- Go to the transaction overview in My EMS
- Choose the payment you want to refund
- Click on refund
- You can repay all or part of the amount. Fill in the amount you want to pay back and click next.
- Enter the verification code that was sent to your mobile phone by SMS
- Click on confirm
The refund will be processed the next day.
- An iDeal payment can only be refunded once and within a maximum of 90 days.
- Credit card transactions through the Internet checkout can be refunded once within 365 days.