There are a number of checks you can do yourself:
- Check whether you have received the e-mail in the 'junk mail' folder or in the 'SPAM' box.
- Check in the settings menu in My EMS if the e-mail address is correct.
- Is your e-mail address incorrect?
For security reasons, you cannot change it yourself, please contact our Client Service department to change your e-mail address.
- Is your e-mail address correct?
Check if the e-mail has ended up in the junk mail folder.