You can easily request a new password yourself via this link.
You can also find this link on the login page of My EMS. If you go to this page without loggin in, you can click on 'Forgot your password?'
>> Pay attention: keep your mobile phone at hand. You will receive a verification SMS that you need to create your new password.
After entering your username (this is in many cases your email address), slide the blue slider block to the right and click the 'Reset my password' button. You will then receive an email containing a button to reset your password using your mobile phone