Authorisations

Do the new authorisation rules from MasterCard and Maestro apply to your business?
Why can I no longer cancel the authorisation code in my payment terminal?
I can't charge the credit card after an authorisation.
How long is the authorisation valid?

Foreign currency transactions

Which cards are eligible for DCC?
Can I accept transactions in foreign currencies?
How is the exchange-rate determined for the DCC transaction?

Other

I cannot accept credit cards, CCV says that I should call EMS.
What is the minimum spend for using Tax-Free shopping?
What is the Global Wholesale Travel Program Fee?
New Visa and VPAY transaction fees from 1st April 2018
New Mastercard fees starting July 2018

Received payouts

Why have I not received my money?
The payment does not agree with my daily readings.
How often are payouts done?
What exactly is paid out?

Transactions

Why can't I manually enter certain credit cards into the payment terminal?
How can I see if a transaction was successful?
How long does it take before the customer receives the refund?
Why has the transaction/authorisation been refused?
Can I carry out a transaction by entering the credit card number on the payment terminal?

Information about payouts

How can I get a specification of payouts and transactions?
How can I check payments?
When is a payment not made?
Why have we not been notified that a settlement has taken place?
Why have we not been notified that a payment has been withheld?

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