Support overview

Transactions & Payouts

Transactions

Can I carry out a transaction by entering the credit card number on the payment terminal?

Why can't I manually enter certain credit cards into the payment terminal?

How can I see if a transaction was successful?

How long does it take before the customer receives the refund?

Why has the transaction/authorisation been refused?

Authorisations

Do the new authorisation rules from MasterCard and Maestro apply to your business?

Why can I no longer cancel the authorisation code in my payment terminal?

I can't charge the credit card after an authorisation.

How long is the authorisation valid?

Foreign currency transactions

Which cards are eligible for DCC?

Can I accept transactions in foreign currencies?

How is the exchange-rate determined for the DCC transaction?

Other

I cannot accept credit cards, CCV says that I should call EMS.

What is the minimum spend for using Tax-Free shopping?

What is the Global Wholesale Travel Program Fee?

New Visa and VPAY transaction fees from 1st April 2018

New Mastercard fees starting July 2018

Received payouts

Why have I not received my money?

The payment does not agree with my daily readings.

How often are payouts done?

What exactly is paid out?

Information about payouts

How can I get a specification of payouts and transactions?

How can I check payments?

When is a payment not made?

Why have we not been notified that a settlement has taken place?

Why have we not been notified that a payment has been withheld?

Still got questions?