Jump to navigation
Questions about the periodic check of your data? Visit our special
Current language: English
Online Payment Solution
All in one
Dynamic Currency Conversion
Transactions & Payouts
Foreign currency transactions
How is the exchange-rate determined for the DCC transaction?
Can I accept transactions in foreign currencies?
Which cards are eligible for DCC?
What exactly is paid out?
How often and when are payouts done?
The payment does not agree with my daily readings.
Why have I not received my money?
New mandatory authorisation flow for online payments (SCA)
Do the new authorisation rules from MasterCard and Maestro apply to your business?
How long is the authorisation valid?
Why can I no longer cancel the authorisation code in my payment terminal?
I can't charge the credit card after an authorisation.
Why do my rates go up due to price inflation?
New Mastercard fees starting July 2018
New Visa and VPAY transaction fees from 1st April 2018
What is the Global Wholesale Travel Program Fee?
What is the minimum spend for using Tax-Free shopping?
I cannot accept credit cards, CCV says that I should call EMS.
New process for refunds
Why has the transaction/authorisation been refused?
How long does it take before the customer receives the refund?
How can I see if a transaction was successful?
Why can't I manually enter certain credit cards into the payment terminal?
Can I carry out a transaction by entering the credit card number on the payment terminal?
Information about payouts
How can I get a specification of payouts and transactions?
How can I check payments?
When is a payment not made?
Why have we not been notified that a settlement has taken place?
Why have we not been notified that a payment has been withheld?
Payment limits (NFC)
Increase contactless payment limits (NFC)