Support overview

Transactions & Payouts

Other

What is the minimum spend for using Tax-Free shopping?

What is the Global Wholesale Travel Program Fee?

New Visa and VPAY transaction fees from 1st April 2018

New Mastercard fees starting July 2018

I cannot accept credit cards, CCV says that I should call EMS.

Foreign currency transactions

How is the exchange-rate determined for the DCC transaction?

Which cards are eligible for DCC?

Can I accept transactions in foreign currencies?

Received payouts

Why have I not received my money?

The payment does not agree with my daily readings.

How often are payouts done?

What exactly is paid out?

Transactions

Why can't I manually enter certain credit cards into the payment terminal?

How can I see if a transaction was successful?

How long does it take before the customer receives the refund?

Why has the transaction/authorisation been refused?

Can I carry out a transaction by entering the credit card number on the payment terminal?

Authorisations

Why can I no longer cancel the authorisation code in my payment terminal?

I can't charge the credit card after an authorisation.

How long is the authorisation valid?

Do the new authorisation rules from MasterCard and Maestro apply to your business?

Information about payouts

How can I get a specification of payouts and transactions?

How can I check payments?

When is a payment not made?

Why have we not been notified that a settlement has taken place?

Why have we not been notified that a payment has been withheld?

Still got questions?