Foreign currency transactions

Which cards are eligible for DCC?
Can I accept transactions in foreign currencies?
How is the exchange-rate determined for the DCC transaction?

Received payouts

Why have I not received my money?
The payment does not agree with my daily readings.
How often and when are payouts done?
What exactly is paid out?

Authorisations

Do the new authorisation rules from MasterCard and Maestro apply to your business?
Why can I no longer cancel the authorisation code in my payment terminal?
I can't charge the credit card after an authorisation.
How long is the authorisation valid?

Other

I cannot accept credit cards, CCV says that I should call EMS.
What is the minimum spend for using Tax-Free shopping?
What is the Global Wholesale Travel Program Fee?
New Visa and VPAY transaction fees from 1st April 2018
New Mastercard fees starting July 2018

Transactions

Can I carry out a transaction by entering the credit card number on the payment terminal?
New process for refunds
Why can't I manually enter certain credit cards into the payment terminal?
How can I see if a transaction was successful?
How long does it take before the customer receives the refund?
Why has the transaction/authorisation been refused?

Information about payouts

How can I get a specification of payouts and transactions?
How can I check payments?
When is a payment not made?
Why have we not been notified that a settlement has taken place?
Why have we not been notified that a payment has been withheld?

Payment limits (NFC)

Increase contactless payment limits (NFC)

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