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Support overview

Payment solutions

Clover all-in-one payment systems

Do you have questions or need support? Choose from the options below.

Clover Support

Hardware & Software
Support

Clover EMS transactional support

Support on transactions, chargebacks, changes, etc. 

EMS Online Payment solution

Which environment do you use to log in to your online payment solution?

https://portal.emspay.eu/login

Instructions for this online payments solution

https://www.ipg-online.com/vt/login

Instructions for this online payment solution

EMS Payment terminals

Installation & how-to-videos EMS Payment terminals

iDEAL

iDEAL: one step less.
What is the maximum amount that can be paid via iDEAL?
How do I know that an iDEAL payment has gone through successfully?
When can I see that an iDEAL payment has taken place?
Can iDEAL also be used for international payments?
How can I check my iDEAL settings?
iDEAL is not visible on my payment page.
Can I use iDEAL on multiple websites?
What should I do if a customer cannot make the payment with iDEAL?

EMS e-Terminal

How can I log into the e-Terminal?
Why do I see an error message if I enter an amount?
I have forgotten my e-Terminal password.
I cannot connect to the EMS e-Terminal
How can I cancel transactions with an e-Terminal?

Promotion material

How can I order promotion material?

Other questions

Can I accept contactless payments on my terminal?
Where can I find the General Terms and Conditions?

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