Chargebacks

Visa Claim Resolution – Visa Dispute Manual (pdf, 236.51 KB)
What is a chargeback?
Who starts a chargeback?
How does the chargeback process at EMS work?
Can every transaction be disputed?
A chargeback, what's next?
What information does EMS need to dispute your chargeback?
I disagree with the reason for the chargeback. What can I do?
I don't agree with the chargeback, but I can't provide any counter evidence. What to do now?
I agree with the chargeback, but want to make a refund. Is this possible?
Can I make a refund to a bank account?
The transaction took place over 3 months ago? How is it possible that a chargeback is only being started now?
The transaction was 3D securely accepted and yet I received a chargeback. How is this possible?
When will I receive and when will I not receive a chargeback letter?
I received the letter today, why have I been charged directly?
I have provided all the evidence, but the bank has not agreed to this information. What to do now?
What are the costs of a chargeback?
The chargeback amount is higher than the original transaction amount. How is this possible?

Chargebacks - due to COVID-19 (Coronavirus)

Cancellations and chargebacks after COVID-19 (Corona virus)
The chargeback process at EMS

Fraud & Security

How can I identify fraud attempts in my store or restaurant?
How do I prevent fraud transactions in my webshop?
How do I use 3D secure?
A transaction is disputed; is this fraudulent and what should I do?
What is the PCI Protection Program?